User Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Crashino. They explain the relationship between our platform and registered users, including account responsibilities, eligibility, acceptable use, promotions, payments, and how we handle disputes and updates. By creating an account or using the site, you agree to follow these terms and any applicable local laws in Canada.
Account responsibilities
You are responsible for keeping your account secure and for all activity that occurs under your login. Do not share your password or allow others to use your account. We may require identity verification at any time to comply with anti-money-laundering checks and to confirm withdrawal requests. If you suspect unauthorised access, contact support immediately. We reserve the right to suspend or close accounts where we detect fraud, duplicate accounts, false information, or other breaches of these terms.
Eligibility requirements
To register you must be of legal gambling age in your province or territory and located in a jurisdiction where our services are available. Some Canadian provinces may be restricted; availability depends on local rules and our current operating status. We do not provide legal advice. It is your responsibility to ensure online gambling is permitted where you live. We may refuse registration or block access from locations we consider restricted.
Acceptable platform use
Users must not use the site for unlawful activity, fraud, market manipulation, or to bypass geo-restrictions. Using VPNs or anonymising services to hide location may violate these terms and can result in account suspension. Any attempt to exploit bonuses, manipulate game outcomes, or collude with other accounts may lead to forfeiture of balances and closure of the account. Respect other users and do not abuse chat or community features.
General bonus and promotion rules
Promotions, bonuses, and free spins are subject to specific terms that apply to each offer. Eligibility, minimum deposits, wagering requirements, game contributions, and expiry periods will be set out in the promotion details and your account. We may withhold or cancel bonus funds and winnings where we suspect abuse, error, or breach of promotion rules. Always review the promotion terms shown in your account before participating.
Deposits and withdrawals
Payment options and funding methods are listed in the cashier. We may require identity and source-of-funds documentation before processing withdrawals. Processing times, network confirmations, transaction limits, and any applicable third-party fees vary by payment method and are displayed when you make a transaction. Crypto transfers are irreversible once confirmed on the network. We may set daily, weekly, or monthly withdrawal limits and impose review periods for security or compliance reasons.
Dispute resolution
If you have a concern about your account, a transaction, or a game outcome, contact our support team so we can investigate. We will aim to respond promptly and resolve issues fairly. If a resolution cannot be reached, we may refer the matter to an independent dispute resolution body where applicable, or to the jurisdiction determined by the applicable law governing these terms.
Updates to terms and conditions
We may update these terms periodically. Material changes will be posted on the site and, where practicable, notified to active account holders. Continued use of the site after changes are posted constitutes acceptance of the revised terms. Check this page regularly to stay informed of the current terms that apply to your account.