Privacy and Data Policy

This Privacy Policy explains how Crashino collects, uses, stores, and protects the personal information you provide when you create an account, make transactions, or use our services in Canada. We are committed to handling your data responsibly and to being clear about your choices and rights. Please read this policy to understand what data we collect and how we use it.

Types of data we collect

We collect information that is necessary to operate our services, to comply with legal requirements, and to provide customer support. The main categories are described below.

Personal data

Personal data includes information you give us when registering or verifying your account, for example your name, date of birth, email address, phone number, and identity documents if verification is required. We may also record correspondence with support and any preferences you set in your account.

Technical data

Technical data relates to how you access our site and includes IP address, device type, browser type, operating system, and connection data. We also record session activity, pages viewed, and error logs for troubleshooting and site performance.

Transactional data

Transactional data covers deposits, withdrawals, bet history, game activity, payment confirmations, and any records created while processing your transactions. When you use payment services or cryptocurrencies, we collect the details required to complete those transactions and to prevent fraud.

How we use your information

We use collected data to create and manage accounts, process payments, verify identity for security and regulatory compliance, provide customer support, detect and prevent fraud, and improve our services. We may also use aggregated or anonymized data for analytics and system optimisation. We do not use your data for purposes beyond those set out here without your consent.

Data protection practices

We maintain technical and organisational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, regular security reviews, and incident response procedures. Access to personal data is limited to staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to personalise your experience, remember preferences, support login functions, and measure site performance. You can manage cookie settings through your browser or account preferences. Third-party analytics and advertising providers may also set cookies on our site; their use is governed by the providers' own policies.

User rights

Where applicable under Canadian privacy law, you have the right to request access to the personal data we hold about you, to request correction of inaccurate information, and to request deletion of data subject to legal or operational retention requirements. You may also object to certain processing or ask us to restrict processing in some cases.

Access, correction, and deletion

To review, update, or request deletion of your personal data, contact our privacy team at [email protected]. We will respond to requests in a timely manner and explain any limits to our ability to comply, such as retention obligations for regulatory or tax purposes.

Information sharing and third parties

We may share personal information with third-party service providers who perform services on our behalf - for example payment processors, identity verification, fraud prevention, and analytics. We require these providers to protect your data and to use it only as instructed. We may also disclose information if required by law or to protect our rights and safety.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or legal obligations. Material changes will be posted on our site with a revised effective date. We recommend reviewing this page periodically to stay informed about how we protect your privacy.