Responsible Gambling at Crashino Casino
At Crashino we take responsible gambling seriously. We want every player to enjoy gaming in a safe, controlled way, so we provide clear options and practical support to manage play. If you ever feel your play is becoming a problem, contact our support team and we will help you find the right tools.
Our player protection principles
We promote safe play by encouraging informed choices, offering activity-control options, and supporting customers who ask for help. We respect privacy and act promptly when a player requests limits or account restrictions. We aim to assist Canadian customers across provinces while following applicable local rules.
Activity-control tools
Deposit limits
You can limit how much you deposit to your account. Deposit limits may be arranged through your account settings where available or by contacting our support team. Limits can be set for daily, weekly, or monthly periods to help manage spending.
Loss limits
If you prefer to limit losses, we can help put a loss cap on your account. Loss limits are available on request and are designed to prevent spending beyond a level you are comfortable with.
Time-outs and account breaks
For short breaks from play, request a time-out. Time-outs temporarily prevent access to your account and are useful if you want to pause play for a defined period without full self-exclusion.
Self-exclusion
If you need a longer break, self-exclusion is available. Self-exclusion periods can be requested through support and will restrict your access to the account for the chosen period. During self-exclusion we will not send marketing communications and we encourage you to also consider provincial self-exclusion registers where applicable.
Signs of problematic behaviour
Watch for signs that gambling may be a problem, such as:
- Playing longer than intended or chasing losses
- Difficulty stopping or reducing play
- Neglecting work, family, or other responsibilities
- Borrowing money or using funds meant for essentials
- Feeling anxious, restless, or overwhelmed about gambling
Tips for maintaining control
- Set deposit and session limits before you play
- Use loss limits and account breaks if you notice risky behaviour
- Keep a personal budget and avoid using essential funds for gambling
- Take regular time-outs and log out when needed
- Talk to someone you trust if gambling is affecting your life
Professional help and support organisations
If you need additional help, contact local provincial services or national organisations that specialise in gambling support. Canadian resources include provincial support lines and counselling services. International resources such as Gambling Therapy can also offer guidance and referrals. If you are located in Canada, consider contacting your provincial problem-gambling service for local assistance.
If you would like to set limits, request a time-out, or arrange self-exclusion, please contact our support team via the live help option in your account or by messaging [email protected]. We are here to assist you with safer-play tools and information.